Is ChatMx better than ManyChat?

ChatMx is better for website navigation, conversion guidance, and analytics. ManyChat is better for social channel automation and bot marketing flows.

Can ChatMx replace ManyChat?

It depends on your website experience needs.

Ultimate Comparison Guide

ChatMx vs LivePerson: Search-First AI vs Enterprise Messaging Platform

Q: Does ChatMx provide analytics?

Yes. ChatMX provides intent tracking, frustration detection, conversion attribution, and content gap analysis.

ChatMx and LivePerson both help brands communicate with visitors, but they’re built for very different purposes. LivePerson is a robust enterprise messaging and customer engagement platform used by large contact centers. ChatMx is a search-first AI experience designed to guide website visitors to answers, projects, and conversions, with human escalation when needed.

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Quick verdict (scan-first)

ChatMx is built for website engagement and pathways.
LivePerson is built for enterprise conversation orchestration at scale.

ChatMX is best if you want:

A search-first Ask-AI bar visitors naturally use

AI that guides users through your website, not just chat

Emotion-aware escalation to human support

Analytics tied to visitor intent, friction, and conversions

LivePerson

LivePersonChat is best if you want:

Enterprise-grade messaging and contact-center workflows

AI supporting agents across SMS, WhatsApp, Apple Business Chat

Built-in conversation routing and workforce management

Core feature comparison

Feature

ChatMx

LivePerson

AI Chatbot

✅ Yes

Live Chat

✅ Yes

Search-first Ask-AI experience

✅ Yes

❌ No

AI trained on website content

✅ Yes

⚠️ Limited

Multilingual Support

✅ Yes

Widget customization

✅ Yes

Experience & Navigation

Capability

ChatMx

LivePerson

Ask-AI search bar (not a bubble)

✅ Yes

❌ No

Answer-driven website navigation

✅ Yes

❌ No

Auto-scroll to relevant page sections

✅ Yes

❌ No

Route users to bookings/forms/pages

✅ Yes

⚠️ Limited

Why this matters:

LivePerson keeps conversations inside chat or messaging channels.
ChatMx helps visitors find answers and take action across the entire website.

Human-backed support & Escalation

Feature

ChatMx

LivePerson

Frustration detection

✅ Yes

⚠️ Limited

AI → human handoff

✅ Yes

Real-time escalation alerts

✅ Yes

⚠️ Limited

Escalation based on sentiment

✅ Yes

⚠️ Limited

Key Difference:

LivePerson escalates within its enterprise workflows.
ChatMx escalates based on user emotion, intent, and confidence thresholds, not just agent assignments.

Analytics & Reporting

Analytics Capability

ChatMx

LivePerson

Conversation analytics

✅ Yes

User intent detection

✅ Yes

⚠️ Partial^1

Frustration tracking

✅ Yes

❌ No

Peak hour insights

✅ Yes

⚠️ Limited

Conversion Attribution

✅ Yes

⚠️ Limited

Content Gap Detection

✅ Yes

❌ No

Explanation:

^1 LivePerson may have advanced analytics for conversation metrics, but does not provide comprehensive visitor intent labeling tied to conversions like ChatMx.
LivePerson analytics focus on agent performance and messaging KPIs.
ChatMx analytics focus on why users ask questions, where they stall, and what drives conversions on your site.

Basic plan

$96/year

Basic features for up to 10 users with everything you need.

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Business plan

$192/year

Advanced features and reporting, better workflows and automation.

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Enterprise plan

$384/year

Personalised service and enterprise security for large teams.

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User access

Basic features

Saved reports

Unlimited

Individual data

20GB

40GB

Unlimited

Support

Automated workflows

200+ integrations

Reporting and analytics

Analytics

Basic

Advanced

Export reports

Scheduled reports

API access

Advanced reports

Saved reports

Customer properties

Custom fields

User access

SSO/SAML authentication

Advanced permissions

Audit log

Data history

Who should use each platform

Choose ChatMx if you:

Want AI that answers first, then escalates

Care about conversion paths and visitor intent

Need analytics that improve UX and content performance

Want proactive escalation based on emotion and uncertainty

Choose LivePerson if you:

Need enterprise-grade messaging across channels

Support large contact center operations

Require agent workflow orchestration

Already invest in advanced messaging infrastructure

Real-world use case snapshot

Visitor asks:

Where can I book an enterprise demo?

ChatMx:

Answers instantly

Auto-scrolls to pricing

Routes to booking

Tracks conversion

LivePerson:

Responds in chat

Hands off to enterprise sales queue

No page-level guidance

Frequently Asked Questions

Answers to common questions about ChatMX vs ManyChat for website and social engagement.

Is ChatMx better than LivePerson?

ChatMx is better for search-first website engagement, conversion guidance, and visitor intent analytics. LivePerson is better for enterprise messaging and contact center workflows.

Can ChatMx replace LivePerson?

ChatMx can replace LivePerson for website visitor engagement or complement it within broader enterprise communication strategies.

Does ChatMx provide analytics?

Yes. ChatMx provides intent tracking, frustration detection, conversion attribution, and content gap analysis.

Quick verdict (scan-first)

Basic plan

Business plan

Enterprise plan

Who should use each platform

Choose ChatMx if you:

Choose LivePerson if you:

Real-world use case snapshot

Visitor asks:

ChatMx:

LivePerson:

Frequently Asked Questions

Is ChatMx better than LivePerson?

Can ChatMx replace LivePerson?

Does ChatMx provide analytics?

Turn website questions into measurable outcomes