ChatMx vs Smartsupp: Smart Website Search vs Live Chat Engagement

ChatMx and Smartsupp both help you communicate with website visitors, but they take very different approaches. Smartsupp is designed primarily as a live chat solution with some automation. ChatMx is built as a search-first AI experience that guides visitors to answers, action, and human help only when it matters.

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Quick verdict (scan-first)

ChatMx is built for website experience and conversion.
Smartsupp is built for support-oriented live chat workflows.

ChatMX is best if you want:

A search-first Ask-AI interface your visitors naturally use

AI that replaces menus with answers

Automated routing to pages, bookings, forms, and calls

Emotion-aware escalation to humans

Smartsupp

Smartsupp is best if you want:

A simple live chat + team messaging tool

Basic bot automation

Real-time conversation tracking for support

Core feature comparison

Feature

ChatMx

Smartsupp

AI Chatbot

✅ Yes

⚠️ Limited

Live Chat

✅ Yes

Search-first Ask-AI experience

✅ Yes

❌ No

AI trained on website content

✅ Yes

❌ No

Multilingual Support

✅ Yes

⚠️ Limited

Widget customization

✅ Yes

Experience & Navigation

Capability

ChatMx

Smartsupp

Ask-AI search bar (not a bubble)

✅ Yes

❌ No

Answer-driven website navigation

✅ Yes

❌ No

Auto-scroll to relevant sections

✅ Yes

❌ No

Route users to bookings & pages

✅ Yes

⚠️ Limited

Why this matters:

Smartsupp keeps interactions inside a chat widget, while ChatMx helps visitors find answers and take next steps across your actual website pages.

HUMAN-BACKED SUPPORT & ESCALATION

Feature

ChatMx

Smartsupp

Frustration detection

✅ Yes

❌ No

AI → human handoff

✅ Yes

Real-time escalation alerts

✅ Yes

⚠️ Limited

Escalation based on sentiment

✅ Yes

❌ No

Explanation:
Smartsupp tracks chats and basic engagement metrics.
ChatMx tracks why visitors ask questions, where they stall, and what drives conversions.

Analytics & Reporting

Analytics Capability

ChatMx

Smartsupp

Conversation analytics

✅ Yes

User intent detection

✅ Yes

❌ No

Frustration tracking

✅ Yes

❌ No

Peak hour insights

✅ Yes

❌ No

Conversion Attribution

✅ Yes

❌ No

Content Gap Detection

✅ Yes

❌ No

Explanation:

Smartsupp tracks chats and basic engagement metrics.
ChatMx tracks why visitors ask questions, where they stall, and what drives conversions.

Basic plan

$96/year

Basic features for up to 10 users with everything you need.

Get started

Business plan

$192/year

Advanced features and reporting, better workflows and automation.

Get started

Enterprise plan

$384/year

Personalised service and enterprise security for large teams.

Get started

User access

Basic features

Saved reports

Unlimited

Individual data

20GB

40GB

Unlimited

Support

Automated workflows

200+ integrations

Reporting and analytics

Analytics

Basic

Advanced

Export reports

Scheduled reports

API access

Advanced reports

Saved reports

Customer properties

Custom fields

User access

SSO/SAML authentication

Advanced permissions

Audit log

Data history

Who should use each platform

Choose ChatMx if you:

Want AI that answers first, then escalates

Care about lead routing and conversion paths

Need analytics that improve UX and content

Want emotional intelligence in chat

Choose Smartsupp if you:

Only need a simple live chat solution

Don’t require analytics on intent or conversions

Prioritize team-based conversation tools

Real-world use case snapshot

Visitor asks:

Where is pricing?

ChatMx:

Answers

Scrolls/previews pricing

Routes to form

Tracks conversion

Smartsupp :

Answers in chat

No navigation guidance

Frequently Asked Questions

Common questions comparing ChatMx and Smartsupp for website engagement and analytics.

Is ChatMx better than Smartsupp?

ChatMx is more effective if you care about search-first experiences, conversion tracking, and analytics. Smartsupp is effective for straightforward live chat support.

Can ChatMx replace Smartsupp?

ChatMx can replace Smartsupp for website-level engagement and conversion workflows, or complement it for support use.

Does ChatMx include analytics?

Yes. ChatMx provides intent tracking, frustration detection, peak insights, conversion attribution, and gap detection.

Quick verdict (scan-first)

Basic plan

Business plan

Enterprise plan

Who should use each platform

Choose ChatMx if you:

Choose Smartsupp if you:

Real-world use case snapshot

Visitor asks:

ChatMx:

Smartsupp :

Frequently Asked Questions

Is ChatMx better than Smartsupp?

Can ChatMx replace Smartsupp?

Does ChatMx include analytics?

Move visitors from questions to real outcomes